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Diane BrassardMarch 11, 20263 min read

Spring Reset: 8 Routine Tasks AI Removes from Insurance Operations

Spring often encourages organizations to clear out accumulated clutter and bring greater ...
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Robin L. Spaulding, CPCU, AICMarch 10, 20265 min read

Can You Automate First Notice of Loss (FNOL) Without Sacrificing Accuracy?

Yes. Insurers can automate first notice of loss (FNOL) without sacrificing accuracy. With ...
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Diane BrassardMarch 3, 20265 min read

How Are Insurers Using AI?

Across insurance operations, insurers are exploring and evaluating how AI can be applied ...
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Diane BrassardFebruary 24, 20265 min read

AI Hallucinations in Insurance Workflows: What They Are, Why They Happen, and How to Prevent Them

Let’s make one thing clear from the start: AI hallucinations are not artificial ...
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Robin L. Spaulding, CPCU, AICFebruary 17, 20265 min read

IT’s Role in AI Strategy: Aligning Architecture, Platforms, and Governance with Insurance Operations

In 2026, IT’s role in insurance organizations will shift decisively – from supporting ...
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Diane BrassardFebruary 10, 20265 min read

AI Skills Are Now a Baseline: How AI Job Demand Is Reshaping Insurance and US Workforces

AI exerted a tremendous impact in 2025 – and the technology’s influence on US labor ...
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Robin L. Spaulding, CPCU, AICJanuary 27, 20267 min read

What Is a Target Operating Model and Why It Matters for AI in Insurance

A target operating model (TOM) in Property and Casualty (P&C) insurance is a ...
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Diane BrassardJanuary 20, 20268 min read

How to Restructure the Insurance Workforce for an AI-Enabled Future

AI in insurance is reshaping how white-collar work gets done – and it’s happening faster ...
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Diane BrassardJanuary 13, 20265 min read

8 Manual Processes You Should Not Still Be Doing

For decades, insurance underwriters, claims adjusters, and other skilled experts have ...
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Diane BrassardJanuary 6, 20264 min read

8 AI-Driven Resolutions for Insurance Leaders in 2026

2026 will be a defining year for insurance tech transformation – you can see our ...
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