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Robin L. Spaulding, CPCU, AICJanuary 27, 20267 min read

What Is a Target Operating Model and Why It Matters for AI in Insurance

A target operating model (TOM) in Property and Casualty (P&C) insurance is a ...
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Diane BrassardJanuary 20, 20268 min read

How to Restructure the Insurance Workforce for an AI-Enabled Future

AI in insurance is reshaping how white-collar work gets done – and it’s happening faster ...
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Diane BrassardJanuary 13, 20265 min read

8 Manual Processes You Should Not Still Be Doing

For decades, insurance underwriters, claims adjusters, and other skilled experts have ...
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Diane BrassardJanuary 6, 20264 min read

8 AI-Driven Resolutions for Insurance Leaders in 2026

2026 will be a defining year for insurance tech transformation – you can see our ...
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Diane BrassardDecember 31, 202511 min read

10 Insurance AI Predictions for 2026: Forecasting the Shift From Promise to Performance

If 2025 was a year of learning about artificial intelligence and notching early wins then ...
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Diane BrassardDecember 23, 20254 min read

Surviving the Holiday Rush: How AI Gives Insurance Teams the Gift of Relief

The end of each year brings the same challenges: heavy renewal cycles, weather-driven ...
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Diane BrassardDecember 16, 20255 min read

How AI Transparency Can Prevent Bias in Insurance Pricing or Approvals

In plain English, bias is a systematic distortion that causes an AI model or decision ...
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Diane BrassardDecember 9, 20254 min read

7 Ways AI Supports Independent Insurance Agents

Independent agents are a vital link in the insurance value chain, facilitating, ...
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Robin L. Spaulding, CPCU, AICDecember 2, 20255 min read

How to Effectively Vet an Agentic AI Provider for Insurance

Vetting an agentic AI provider in the insurance space requires a multi-dimensional ...
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Diane BrassardNovember 25, 20255 min read

AI Ends the Holiday Backlog Tradition

The holidays are a time for family, rest, and reflection. For us insurance folks, ...
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