HUMAN-IN-THE-LOOP
Empowering Insurers with Human-AI Synergy
The Roots Platform integrates AI with your business experts to drive efficiency, accuracy, and compliance. By combining automation with human oversight, Roots' patented HITL technology ensures better decision-making, reduced risk, and continuous performance improvement.

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The Roots Difference
Prioritizing Expertise and Oversight
At Roots, we're dedicated to building responsible AI that places subject matter expertise and human oversight at the heart of every process. Our patented Human-in-the-Loop (HITL) system emphasizes continuous learning and feedback, integrating these principles into our AI solutions. Through robust training and exception handling mechanisms, Roots HITL is the backbone of AI solutions that establish new standards for accuracy, adaptability, and efficiency.


Delivering Continuous Learning and Control
Roots' HITL approach empowers businesses by integrating human expertise with AI Agent-powered automation. This ensures that AI is constantly refined and aligned with real-world complexities, allowing your experts to actively participate in training and improving AI models.
This dynamic collaboration enables seamless exception handling and guarantees data accuracy across critical processes such as claims processing, underwriting, and customer support. By combining the efficiency of AI with the insight of human expertise, Roots delivers more trustworthy and accurate results, driving continuous performance improvement and reducing operational risk.
HOW IT WORKS
Add Your Expertise to Your AI-Driven Processes
Training and Annotation
Your business experts can annotate documents within the platform to help InsurGPT™ improve accuracy and better handle customer specific documents, processes, and terminology.
Validate & Correct Data
Give your Experts the power to easily validate data and make corrections based on configurable field-level confidence scores.
Real-Time Exception Handling
Roots' AI Agents are designed to interact with people in real-time to manage missing data, poor-quality documents, low confidence scores, and other exceptions using natural language prompting to ask questions and get direction from your experts.
Context Screenshots & Guidance
When an AI Agent cannot read part of a document, it generates a screenshot/excerpt for review by a business expert to offer guidance on resolving the problem. The AI Agent reads the revised document then "learns" and applies the new information.
What Happens Next?
After each Human-in-the-Loop interaction, the Roots' AI Agent updates and saves new knowledge for model retraining to continuously increase accuracy and performance.
Human-in-the-Loop
Patented AI with Expert Oversight
Exclusively from Roots
Roots' patented Human-in-the-Loop (HITL) technology combines advanced AI with critical human oversight. This combination ensures high-quality outcomes based on every exception handling interaction between humans and Roots' AI Agents in claims, underwriting, and policy servicing. Empowering experts to refine the AI in real-time drives continuous learning, enhanced decision-making, and minimized operational risks--while giving insurers the power to leverage AI with full control and precision.
Why Roots?
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Building AI Responsibly
At Roots, our singular focus is supporting insurance companies in delivering on their customer promises while keeping the trust and security of our AI at the forefront of everything we do.


TRUST CENTER
Secure & Compliant
Roots meet ISO 27001, SOC 2 Type 2, HIPAA and CCPA compliance requirements.





