With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.
Blog Post by Diane Brassard
Diane BrassardDecember 16, 20255 min read
How AI Transparency Can Prevent Bias in Insurance Pricing or Approvals
In plain English, bias is a systematic distortion that causes an AI model or decision ...
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Diane BrassardDecember 9, 20254 min read
7 Ways AI Supports Independent Insurance Agents
Independent agents are a vital link in the insurance value chain, facilitating, ...
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Diane BrassardNovember 25, 20255 min read
AI Ends the Holiday Backlog Tradition
The holidays are a time for family, rest, and reflection. For us insurance folks, ...
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Diane BrassardNovember 18, 20258 min read
Why the Insurance Industry Is Shifting From Static Automation to AI
For more than three decades, insurance organizations have turned to automation to solve ...
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Diane BrassardNovember 12, 20256 min read
How to Avoid 6 Common Insurance AI Implementation Challenges
When a broker submits an account or a policyholder files a claim, they expect a fast, ...
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Diane BrassardNovember 4, 20255 min read
Using AI to Simplify and Accelerate Insurance Book of Business Transfers
When it comes to acquiring business, insurance operates like many other businesses. ...
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Diane BrassardOctober 28, 20255 min read
Don’t Be Tricked By AI Vendors That Treat Security Certifications Like an Afterthought
Halloween is full of spooky surprises, but when it comes to choosing an AI vendor, ...
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Diane BrassardOctober 14, 20256 min read
Redefining Small Commercial Insurance Success: Closing Gaps and Driving Growth
Small businesses are both the backbone of the U.S. economy and one of its greatest ...
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Diane BrassardOctober 8, 20256 min read
The Hidden Security Risks of Deploying AI in Insurance
Artificial intelligence (AI) has quickly become one of the most talked-about technologies ...
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Diane BrassardOctober 1, 20255 min read
How AI Helps Teams Stay on the Offense During Peak Demand Times
Now that football season is in full swing, all eyes are turned to the gridiron. When you ...
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