Meet your AI Agent for
COI Creation
Fast, accurate, and reliable integrated Certificate of Insurance creation--available 24/7

COI Request Handling
Effortlessly track incoming Certificate of Insurance (COI) requests with automatic monitoring. Once requests are detected, Roots extracts essential details such as coverages, limits, and specific clauses from policies.
Automate COI Creation
Automatically create Certificates of Insurance (COI) from extracted policy details. Set custom confidence levels to quickly flag issues for manual review.
Fast Fulfillment with Integration
Satisfy brokers and customers and boost efficiency with rapid COI request fulfillment that easily integrates with leading agency management systems, including Applied Epic, AMS360, Zywave, and HUB International.
Team up with our AI Agents to achieve extraordinary results
Team Capacity
Request Handling
Accuracy
Key CAPABILITIES
COI Creation
AI Agent
- Monitors for incoming Certificate of Insurance (COI) requests and operate 24x7
- Extracts coverages, limits, and specific clauses from business contracts
- Automates the creation of COIs using extracted contract details
- Integrates directly with agency management systems like Applied Epic, AMS360, Zywave and HUB International
- Uses customizable confidence level thresholds that trigger exceptions and manual review
AI Agent Abilities
Interact with Your Systems
AI Agents can easily connect with email inboxes, document storage, and systems of record (like Guidewire, Duck Creek, ImageRight, etc.) through APIs, desktop apps, and Secure File Transfer Protocol (SFTP) to retrieve information and input data. Users can even generate detailed task “Flows” through our language-to-action Generative AI technology.
Email & Document Ingestion
AI Agents capture and process email content (body, metadata, attachments) from mail servers or inboxes for analysis using API, SFTP, email, and robotic ingestion directly from graphical user interfaces. They can even separate files attached to emails or digital documents (e.g., ZIPs, PDFs, spreadsheets) and process them independently.Document Extraction
Roots AI Agents automatically identify and retrieve specific data or content from documents (e.g., PDFs, Word files, images) based on their type. For claims documents, this typically includes fields like claimant name, policy number, date of loss, claim number, and more.Document Triangulation
Automatically cross-reference multiple documents to verify or validate data points. For example, comparing invoice data with purchase orders and delivery receipts to ensure consistency and accuracy within a transaction process.Document Splitting
Separate large files with a continuous stream of scanned pages into individual documents based on the sub-document type and context.Compare Documents
Roots AI can analyze two or more documents to identify similarities, differences, or changes. This function is useful in version control (e.g., contract revisions) or detecting anomalies.
Summarize Documents
Generate comprehensive summaries from multiple documents and activity notes tailored to specific roles and document types to enhance adjuster understanding and decision-making.3rd-Party Application and Database Lookups
Roots AI Agents can access and extract data directly from external websites or web applications, including portals and vendor sites. They can also query SQL, NoSQL, and other database formats (e.g., ) to retrieve or verify information for validation (e.g., checking if a customer exists) or add metadata for data-enrichment.
Team Collaboration
Roots' patented Human-in-the-Loop (HITL) technology lets AI Agents work with your experts to solve problems, manage unique situations, and get help instantly using everyday language.
Team Communication
Roots’ AI Agents can use e-mail, Slack, or Microsoft Teams to communicate with internal and external parties based on business logic and rules.AI Agent Oversight
The Roots Platform Cockpit puts you in control of AI Agents across all processes for scheduling, controlling throughput limits, tracking volumes, and generating workflow reports.
Process Customization
AI Agents' activities can be easily adjusted to fit your business processes by utilizing flexible business rules and logic to perform policy modifications, renewals, claims processing, and other tasks.
Navigate via a User Interface
Easily simulate user actions like clicking buttons, filling in forms, or navigating pages needed to interact with, deliver data, or update fields within 3rd-party and in-house web-based or desktop applications.
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