Diane Brassard

With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.

Blog Post by Diane Brassard

Diane BrassardApril 14, 20266 min read

How Insurers Are Using AI to Summarize Claims Faster and More Accurately

A claims summary isn't a single document with a single purpose. It's what an adjuster ...

Diane BrassardApril 7, 20265 min read

The Build Trap: Why AI Is Repeating Insurance’s Oldest Technology Mistake

Insurance has always built its own technology. When there were no vendors, that was a ...

Diane BrassardMarch 31, 20266 min read

How to Accelerate Quote-to-Bind Cycles Using AI

Speed has long been the gold standard for insurance placement decisions. Clients need ...

Diane BrassardMarch 25, 202612 min read

AI-Related Regulations in Insurance and How to Comply

Artificial intelligence is reshaping the insurance sector. Underwriting, claims ...

Diane BrassardMarch 24, 20266 min read

The Difference Between Generative AI and Predictive AI Models in Insurance

Artificial intelligence (AI) is fast becoming indispensable to insurance operations. As ...

Diane BrassardMarch 17, 20265 min read

AI for Premium Audits: How Insurers Are Automating Audit Workflows

Missed and delayed premium audits don't just create operational headaches, they represent ...

Diane BrassardMarch 11, 20263 min read

Spring Reset: 8 Routine Tasks AI Removes from Insurance Operations

Spring often encourages organizations to clear out accumulated clutter and bring greater ...

Diane BrassardMarch 3, 20265 min read

How Are Insurers Using AI?

Across insurance operations, insurers are exploring and evaluating how AI can be applied ...

Diane BrassardFebruary 24, 20265 min read

AI Hallucinations in Insurance Workflows: What They Are, Why They Happen, and How to Prevent Them

Let’s make one thing clear from the start: AI hallucinations are not artificial ...

Diane BrassardFebruary 11, 20262 min read

AI-Powered Insurance Endorsement Automation for Life’s Biggest Moments This Valentine’s Day

While short in days, February is long on meaningful life moments, like engagements, ...

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