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Diane Brassard

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With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.

Blog Post by Diane Brassard

Diane BrassardAugust 19, 20253 min read

Sharpen Your Insurance Workflow with AI

Get those pencils sharpened, tablets charged, and backpacks packed, it’s that time of ...
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Diane BrassardAugust 12, 20256 min read

What Is Model Drift and How Does It Affect Insurance AI?

The insurance industry has embraced artificial intelligence at an unprecedented pace. At ...
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Diane BrassardAugust 5, 20257 min read

How Claims Teams Can Work Smarter (Not Harder) with AI

Working in a claims department can be incredibly rewarding, especially when experts are ...
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Diane BrassardJuly 29, 20257 min read

Leave Competitors Behind with Smarter AI Underwriting

Today’s insurance markets face mounting pressures ranging from increased loss severity ...
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Diane BrassardJuly 22, 20256 min read

AI Governance: What CIOs Need to Know Before Deployment

The insurance industry is at a crossroads. Artificial intelligence (AI) is ...
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Diane BrassardJuly 15, 20255 min read

Why OCR Alone Isn’t Enough for Insurance Document Processing

In the insurance industry, data drives decisions. Every quote, claim, compliance check, ...
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Diane BrassardJuly 8, 20256 min read

What AI Is Used for (and Not) In Insurance

Today, as inflation strains both household and commercial budgets, insurance companies ...
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Diane BrassardJuly 1, 20256 min read

6 Red Flags to Watch for When Evaluating Agentic Insurance AI Providers

The insurance industry’s embrace of artificial intelligence (AI) is driving revolution ...
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Diane BrassardJune 18, 20255 min read

Why You Don’t Need Perfect Data to Launch AI 

In today’s insurance landscape, carriers are exploring artificial intelligence (AI) to ...
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Diane BrassardJune 10, 20255 min read

The Difference Between Insurance AI Solution Providers and Software

Insurance AI solutions and software systems (also called “core systems”) are ...
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