Diane Brassard

With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.

Blog Post by Diane Brassard

Diane BrassardMarch 3, 20265 min read

How Are Insurers Using AI?

Across insurance operations, insurers are exploring and evaluating how AI can be applied ...

Diane BrassardFebruary 24, 20265 min read

AI Hallucinations in Insurance Workflows: What They Are, Why They Happen, and How to Prevent Them

Let’s make one thing clear from the start: AI hallucinations are not artificial ...

Diane BrassardFebruary 11, 20262 min read

AI-Powered Insurance Endorsement Automation for Life’s Biggest Moments This Valentine’s Day

While short in days, February is long on meaningful life moments, like engagements, ...

Diane BrassardFebruary 10, 20265 min read

AI Skills Are Now a Baseline: How AI Job Demand Is Reshaping Insurance and US Workforces

AI exerted a tremendous impact in 2025 – and the technology’s influence on US labor ...

Diane BrassardFebruary 3, 20263 min read

AI for Insurance Submission Intake: From Document Intake Chaos to Straight-Through Processing

It’s hardly an overstatement to say insurance submissions are the “inflection point” for ...

Diane BrassardJanuary 20, 20268 min read

How to Restructure the Insurance Workforce for an AI-Enabled Future

AI in insurance is reshaping how white-collar work gets done – and it’s happening faster ...

Diane BrassardJanuary 13, 20265 min read

8 Manual Processes You Should Not Still Be Doing

For decades, insurance underwriters, claims adjusters, and other skilled experts have ...

Diane BrassardJanuary 6, 20264 min read

8 AI-Driven Resolutions for Insurance Leaders in 2026

2026 will be a defining year for insurance tech transformation – you can see our ...

Diane BrassardDecember 31, 202511 min read

10 Insurance AI Predictions for 2026: Forecasting the Shift From Promise to Performance

If 2025 was a year of learning about artificial intelligence and notching early wins then ...

Diane BrassardDecember 23, 20254 min read

Surviving the Holiday Rush: How AI Gives Insurance Teams the Gift of Relief

The end of each year brings the same challenges: heavy renewal cycles, weather-driven ...

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