
With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.
Blog Post by Diane Brassard
Diane BrassardOctober 14, 20256 min read
Redefining Small Commercial Insurance Success: Closing Gaps and Driving Growth
Small businesses are both the backbone of the U.S. economy and one of its greatest ...
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Diane BrassardOctober 8, 20256 min read
The Hidden Security Risks of Deploying AI in Insurance
Artificial intelligence (AI) has quickly become one of the most talked-about technologies ...
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Diane BrassardOctober 1, 20255 min read
How AI Helps Teams Stay on the Offense During Peak Demand Times
Now that football season is in full swing, all eyes are turned to the gridiron. When you ...
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Diane BrassardSeptember 16, 20256 min read
AI-Related Regulations in Insurance and How to Comply
Artificial intelligence (AI) is rapidly reshaping the insurance sector. Underwriting, ...
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Diane BrassardSeptember 2, 20254 min read
Total Cost of Ownership Is a Smarter Framework for Evaluating AI Investments in Insurance
In the property and casualty (P&C) insurance industry, investments in AI are often ...
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Diane BrassardAugust 26, 20255 min read
Why Insurance AI Outperforms Built-In Core System and Workbench Software AI
As insurance technology leaders evaluate their AI strategies, a critical decision ...
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Diane BrassardAugust 19, 20253 min read
Sharpen Your Insurance Workflow with AI
Get those pencils sharpened, tablets charged, and backpacks packed, it’s that time of ...
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Diane BrassardAugust 12, 20256 min read
What Is Model Drift and How Does It Affect Insurance AI?
The insurance industry has embraced artificial intelligence at an unprecedented pace. At ...
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Diane BrassardAugust 5, 20257 min read
How Claims Teams Can Work Smarter (Not Harder) with AI
Working in a claims department can be incredibly rewarding, especially when experts are ...
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Diane BrassardJuly 29, 20257 min read
Leave Competitors Behind with Smarter AI Underwriting
Today’s insurance markets face mounting pressures ranging from increased loss severity ...
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