
With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.
Blog Post by Diane Brassard
Diane BrassardAugust 19, 20253 min read
Sharpen Your Insurance Workflow with AI
Get those pencils sharpened, tablets charged, and backpacks packed, it’s that time of ...
Start Reading
Diane BrassardAugust 12, 20256 min read
What Is Model Drift and How Does It Affect Insurance AI?
The insurance industry has embraced artificial intelligence at an unprecedented pace. At ...
Start Reading
Diane BrassardAugust 5, 20257 min read
How Claims Teams Can Work Smarter (Not Harder) with AI
Working in a claims department can be incredibly rewarding, especially when experts are ...
Start Reading
Diane BrassardJuly 29, 20257 min read
Leave Competitors Behind with Smarter AI Underwriting
Today’s insurance markets face mounting pressures ranging from increased loss severity ...
Start Reading
Diane BrassardJuly 22, 20256 min read
AI Governance: What CIOs Need to Know Before Deployment
The insurance industry is at a crossroads. Artificial intelligence (AI) is ...
Start Reading
Diane BrassardJuly 15, 20255 min read
Why OCR Alone Isn’t Enough for Insurance Document Processing
In the insurance industry, data drives decisions. Every quote, claim, compliance check, ...
Start Reading
Diane BrassardJuly 8, 20256 min read
What AI Is Used for (and Not) In Insurance
Today, as inflation strains both household and commercial budgets, insurance companies ...
Start Reading
Diane BrassardJuly 1, 20256 min read
6 Red Flags to Watch for When Evaluating Agentic Insurance AI Providers
The insurance industry’s embrace of artificial intelligence (AI) is driving revolution ...
Start Reading
Diane BrassardJune 18, 20255 min read
Why You Don’t Need Perfect Data to Launch AI
In today’s insurance landscape, carriers are exploring artificial intelligence (AI) to ...
Start Reading
Diane BrassardJune 10, 20255 min read
The Difference Between Insurance AI Solution Providers and Software
Insurance AI solutions and software systems (also called “core systems”) are ...
Start Reading