
With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. Before joining Roots, Diane served as BPO Engagement Owner at WR Berkley – Regional Shared Services, where she was responsible for managing the strategic relationship between business stakeholders and BPO partners. In this role, she oversaw the successful execution of offshore initiatives, ensured service alignment with underwriting and claims teams, and drove process improvements to enhance operational performance and scalability.
Blog Post by Diane Brassard
Diane BrassardJuly 1, 20256 min read
6 Red Flags to Watch for When Evaluating Agentic Insurance AI Providers
The insurance industry’s embrace of artificial intelligence (AI) is driving revolution ...
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Diane BrassardJune 18, 20255 min read
Why You Don’t Need Perfect Data to Launch AI
In today’s insurance landscape, carriers are exploring artificial intelligence (AI) to ...
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Diane BrassardJune 10, 20255 min read
The Difference Between Insurance AI Solution Providers and Software
Insurance AI solutions and software systems (also called “core systems”) are ...
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Diane BrassardJune 3, 20255 min read
Ready for Impact: How AI Enhances CAT Season Response
June 1 marked the beginning of the 2025 hurricane season. Each year, the United States ...
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Diane BrassardMay 20, 20256 min read
The Difference Between Insurance-Specific AI Solution Providers and DeepSeek/ChatGPT /Copilot/Gemini/ClaudeAI
Insurance operations demand precision, industry knowledge, and exacting compliance with ...
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Diane BrassardMay 15, 20253 min read
Business Process Outsourcing (BPO) vs Artificial Intelligence (AI) in Insurance Operations
As insurance companies strive for efficiency and cost reduction, they often weigh the ...
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