At InsureTech Connect 2025, Roots Co-Founder and CEO Chaz Perera joined PwC’s Rima Safari and Liberty Mutual’s Anthony Aikens on a panel moderated by Robin Spaulding, Roots’ Head of Insurance.

Together, they explored how insurers can evolve from executive buy-in to full-scale implementation.
Key themes included:

• Scaling AI responsibly — building systems that enhance efficiency without sacrificing trust or compliance.

• Human-in-the-loop automation — balancing intelligent automation with expert oversight to maintain quality and empathy in claims and underwriting.

• Measuring true impact — moving beyond cost savings to track improvements in customer experience, employee satisfaction, and operational resilience.

“The insurance industry doesn’t lack innovation — it needs scalable, measurable change,” said Chaz Perera. “That’s where automation becomes a true growth lever.”

WOMEN'S LEADERSHIP FORUM

Leading with Purpose:
Empowering Women in Insurance

Roots’ Head of Insurance, Robin Spaulding, opened the Women’s Leadership Forum, which Roots proudly co-sponsored for the third consecutive year — a testament to the company’s long-term commitment to advancing diversity and equity in the insurance industry.

In her remarks, Robin challenged attendees to think beyond traditional leadership models. She emphasized that inclusion is not just a moral responsibility, but a strategic advantage for organizations navigating digital transformation.

“The insurance industry is at an inflection point,” she shared. “Innovation requires more than new technology — it requires new perspectives, new voices, and the courage to lead differently.”

Her message resonated deeply with the room of executives, founders, and rising leaders who are shaping what the next generation of insurance leadership will look like. Robin underscored how diverse teams are uniquely equipped to identify opportunities, challenge legacy processes, and design technology that serves people first.

As both a sponsor and speaker, Roots' continued presence at the Women’s Leadership Forum reinforces the company’s belief that true innovation is built on inclusion — empowering every voice to shape a smarter, more resilient insurance ecosystem.