The convergence of AI and insurance is creating new products, customer experiences, and standards of excellence. We've summarized the latest news and studies to connect you with the critical events and innovations that are shaping our industry's intelligent future.
Latest articles as of November 6
News: Citizens is no longer Florida’s biggest property insurer
The root of it: Citizens Property Insurance, Florida’s state-run insurer of last resort, shed nearly 200,000 policies in October, ending its run as Florida’s largest property insurer. Through the public insurer's state-mandated Depopulation Program, Manatee, Homeowners Choice, Slide, and other approved private carriers absorbed tens of thousands of policies. Citizens’ CEO Tim Cerio credits legislative reforms for cutting the public insurer’s exposure by 43%, indicating recovery in The Sunshine State’s long-troubled property market.
News: Recent Amazon, Microsoft, IBM layoffs tell a much bigger story than AI’s impact on labor
The root of it: Announced mass layoffs at major technology and logistics businesses reflect both the real impact of AI automation and a market correction, not just “AI taking jobs.” While AI now performs routine tasks once done by humans, many firms also overexpanded during the COVID pandemic. Companies are using automation to boost efficiency amid economic pressures – signaling a dual shift in technology and workforce realities.
News: Reinsurers mostly on the hook to rebuild Jamaica after Hurricane Melissa
The root of it: Jamaica’s first-ever Category 5 hurricane to make landfall, Melissa (maximum wind speed:185 mph), caused up to $10 billion in property damage and $22 billion in overall economic losses. With fewer than 5% of properties insured, international reinsurers will shoulder nearly all insured losses. A $150 million World Bank catastrophe bond may provide a modest payout if storm data is confirmed to meet parametric triggers. However, this financial vehicle’s contribution would cover only a fraction of the nation’s massive recovery costs.
News: New J.D. Power personal auto lines study shows flat approval ratings amid higher deductibles
The root of it: J.D. Power’s 2025 Auto Claims Satisfaction Study shows consumer sentiment holding steady. More drivers are cutting costs – 26% are now opting for deductible amounts of $1,000 or more – and 7% avoided filing claims altogether. Erie Insurance ranked highest in satisfaction, followed by NJM, Liberty Mutual, Nationwide and Auto Club of Southern California. Repair times shortened slightly, but total loss claims rose to 27%, showing continued pressure on costs and service.
News: Academic study proves that AI can make us smarter, but not always wiser
The root of it: A study of nearly 700 participants found that using AI improved logical reasoning but clouded users' self-awareness. People most familiar with AI performed better yet tended to overestimate their success. The usual Dunning–Kruger effect (where novices overrate and experts underrate their skills) disappeared, as AI made everyone “smarter,” but also surer of themselves. In an insurance context, it underscores that AI’s value in improving workflow speed and accuracy matters most when it empowers expert judgment, rather than replacing it.
News: Cybersecurity experts indicted in massive cryptocurrency shakedown
The root of it: Prosecutors say three US-based cybersecurity professionals secretly operated an ALPHV/BlackCat ransomware scheme, encrypting company networks to extort cryptocurrency. The defendants allegedly acted outside their roles at cybersecurity firms DigitalMint and Sygnia. Neither firm was implicated in the attacks. One unnamed co-conspirator may also have been a DigitalMint employee. This indictment was filed in the US District Court in Miami.
News: Are we approaching the point when only AI will be capable of monitoring AI?
The root of it: AI now touches every area of insurance – from underwriting to fraud detection in claims – delivering massive improvements in speed and precision, while also introducing new oversight challenges. The National Association of Insurance Commissioners (NAIC) is surveying insurers to map the use of AI and provide guidance on emerging regulations. As insurance AI systems grow more complex, the article’s author asks whether, ultimately, only AI will be capable of monitoring AI itself.
Read our 2025 State of AI Adoption in Insurance Report for insights and perspectives on AI adoption from more than 240 insurance executives.