Robin L. Spaulding, CPCU, AIC

Robin L. Spaulding is an experienced insurance executive and consultant with over three decades of expertise in property and casualty insurance. Robin began her career as a claims representative trainee after earning a Bachelor of Science in Business Administration with a concentration in marketing from Drake University. Robin held a series of progressively senior roles across multiple insurance carriers, third-party administrators, and a managed care company, culminating in her position as Divisional Vice President of Claims. Following her tenure in the industry, she transitioned into consulting, where she advised clients for 15 years on future-state strategy development, Target Operating Models, and insurance platform implementations. Most recently, Robin has focused on integrating AI technologies into claims operations, helping clients modernize and optimize their claims value chains. She holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Claims (AIC) designations. Robin is known for saying, “Any day that starts with a conversation about insurance is going to be a great day.” Robin resides in Round Rock, Texas with her husband, Doug. Robin is a soccer mom, proud Iowa Hawkeye fan and a wiener dog fancier.

Blog Post by Robin L. Spaulding, CPCU, AIC

Robin L. Spaulding, CPCU, AICMarch 10, 20265 min read

Can You Automate First Notice of Loss (FNOL) Without Sacrificing Accuracy?

Yes. Insurers can automate first notice of loss (FNOL) without sacrificing accuracy. With ...

Robin L. Spaulding, CPCU, AICFebruary 17, 20265 min read

IT’s Role in AI Strategy: Aligning Architecture, Platforms, and Governance with Insurance Operations

In 2026, IT’s role in insurance organizations will shift decisively – from supporting ...

Robin L. Spaulding, CPCU, AICJanuary 27, 20267 min read

What Is a Target Operating Model and Why It Matters for AI in Insurance

A target operating model (TOM) in Property and Casualty (P&C) insurance is a ...

Robin L. Spaulding, CPCU, AICDecember 2, 20255 min read

How to Effectively Vet an Agentic AI Provider for Insurance

Vetting an agentic AI provider in the insurance space requires a multi-dimensional ...

Robin L. Spaulding, CPCU, AICSeptember 30, 20255 min read

Making a Strong Case for Investment in Insurance AI During Budget Season

As insurance CIOs and IT executives prepare for the upcoming year’s budget cycle, the ...

Robin L. Spaulding, CPCU, AICSeptember 9, 20255 min read

How to Calculate and Maximize AI ROI in Insurance

AI is offering new ways to improve efficiency, enhance decision-making, and deliver ...

Robin L. Spaulding, CPCU, AICJune 24, 20256 min read

5 Challenges of Building and Maintaining AI Solutions

Artificial intelligence (AI) holds tremendous promise for insurance underwriting, claims, ...