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ON-DEMAND WEBINAR

How AI and a Target Operating Model Eliminate Manual Process Costs in Insurance

2026  |  45 minutes

 

Insurers are under pressure to grow, but most are doing it while relying on manual processes that were designed for a different scale, workforce, and regulatory environment. Those processes create costs that are easy to miss because they don't show up as a single line item. They show up as errors, delays, and inefficiencies that quietly add up across the business. 

In this session, we'll walk through what manual processes are actually costing insurance organizations, what a future state target operating model is and why it matters, and how AI fits into the picture. We'll also share an approach for assessing your own operations so you can identify where to act first. 

 

Watch to learn:

  • How manual processes are creating financial and operational exposure across your business
  • What a future state target operating model is and why it matters for your AI strategy
  • How to assess your own operations and identify where manual processes are costing you the most 

Speaker

Headshot- Robin Spaulding-1
Robin L. Spaulding, CPCU, AIC
Head of Insurance

Robin L. Spaulding is an experienced insurance executive and consultant with over three decades of expertise in property and casualty insurance. Most recently, she has focused on integrating AI technologies into claims operations, helping clients modernize and optimize their claims value chains. She holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Claims (AIC) designations.

Beginning her career as a claims representative trainee, she held a series of progressively senior roles across multiple insurance carriers, third-party administrators, and a managed care company, culminating in her position as Divisional Vice President of Claims. Following her tenure in the industry, Robin transitioned into consulting, where she advised clients on future-state strategy development, Target Operating Models, and insurance platform implementations.

How AI and a Target Operating Model Eliminate Manual Process Costs in Insurance

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