Skip to content
ON-DEMAND WEBINAR

AI Maturity in Insurance: From Ad Hoc to Transformational

2025  |  30 minutes

 

The insurance industry is under growing pressure to modernize – with AI now at the center of that transformation. Yet, not all insurers are at the same stage in their AI journey. Understanding your organization’s level of AI maturity is the first step toward unlocking its full potential. This session will explore what AI maturity really means and how insurers can assess and advance their capabilities across five key dimensions.

We will examine why there’s an increasing imperative for insurance entities to integrate AI into claims and underwriting operations – driven by the need for better cost control, improved decision-making, enhanced compliance, and a more consistent customer experience. 

 

Watch to learn:

  • Identify where your organization falls on the AI maturity spectrum — from Initial to Transformational  
  • Recognize common adoption barriers and pitfalls at each stage
  • Align AI adoption with your organization’s business strategy and talent model 

Speaker

Headshot- Robin Spaulding-1
Robin L. Spaulding, CPCU, AIC
Head of Insurance

Robin L. Spaulding is an experienced insurance executive and consultant with over three decades of expertise in property and casualty insurance. Most recently, she has focused on integrating AI technologies into claims operations, helping clients modernize and optimize their claims value chains. She holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Claims (AIC) designations.

Beginning her career as a claims representative trainee, she held a series of progressively senior roles across multiple insurance carriers, third-party administrators, and a managed care company, culminating in her position as Divisional Vice President of Claims. Following her tenure in the industry, Robin transitioned into consulting, where she advised clients on future-state strategy development, Target Operating Models, and insurance platform implementations.

AI Maturity in Insurance: From Ad Hoc to Transformational

Watch Now