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LIVE WEBINAR

Guardrails for AI: How Human-in-the-Loop Improves Accuracy and Reliability in Insurance 

February 3, 2026  |  2pm ET  |  45 minutes

 

Trust in AI starts with accuracy. Human-in-the-loop (HITL) enables insurers to scale AI while maintaining accountability in their workflows. In this session, we’ll explore how humans and AI work together across insurance operations – combining automation with expert oversight where it adds the most value. 

You’ll see how HITL improves AI accuracy over time, supports governance expectations, and ensures organizations retain clear ownership of decisions and outcomes. We’ll also share practical guidance on designing HITL workflows that reduce exceptions instead of creating bottlenecks – so AI continues to learn, teams stay in control, and operations move faster with confidence. 

 

Register to learn:

  • The role human-in-the-loop plays in improving AI accuracy, oversight, and trust in insurance
  • Where human judgment delivers the most value across claims, underwriting, and servicing workflows
  • Why HITL is essential for regulatory alignment, transparency, and organizational accountability
  • How human feedback helps AI improve over time while reducing errors and exceptions
  • What effective human-in-the-loop looks like in practice and what it is not 

Speaker

Diane Brassard
Diane Brassard
Head of Education and Advocacy

With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. 

Before joining Roots, Diane held senior roles at WR Berkley—Regional Shared Services and Berkley Mid-Atlantic Insurance Group, where she led stakeholder engagement, offshore initiatives, and underwriting operations; she also held leadership roles at Colony Specialty (Argo Group), including oversight of Marine business functions, and spent over two decades at The Main Street America Group driving improvements in claims, training, and technology to enhance service quality and support growth. 

Guardrails for AI: How HITL Improves Accuracy and Reliability in Insurance

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