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LIVE WEBINAR

Explainability Matters: Making AI Decisions Transparent for Regulators and Insurance Teams

September 4, 2025  |  2pm ET  |  45 minutes

 

As AI becomes more deeply embedded in insurance operations, leaders and practitioners face a growing need to not only use AI but understand it. This session breaks down the concept of explainability – the concept of having clear, understandable insight into how AI models make decisions. We’ll explore the balance between transparent, interpretable models and high-performance, complex ones, and discuss why explainability is foundational to building trust, ensuring compliance, and driving responsible AI adoption. 

Through practical examples and proven approaches, we’ll show how explainable AI strengthens governance, boosts internal confidence, and improves decision-making across underwriting, claims, and customer service. You’ll leave with a clear understanding of how to put explainability into action.

 

Register to learn:

  • What explainability means in the context of AI and why it matters to carriers, regulators, and customers
  • How to balance model performance with interpretability to support compliant and fair decision-making
  • How explainability supports day-to-day operations and improves communication with internal and external stakeholders
  • How explainability supports regulatory compliance, model governance, and human-in-the-loop oversight

Speaker

Diane Brassard
Diane Brassard
Head of Education and Advocacy

With over 30 years of experience spanning claims, underwriting, automation, and operational leadership, Diane Brassard serves as Head of Education and Advocacy at Roots. In this role, Diane bridges decades of insurance expertise with cutting-edge AI solutions—helping organizations understand, embrace, and implement intelligent automation to transform how insurance gets done. 

Before joining Roots, Diane held senior roles at WR Berkley—Regional Shared Services and Berkley Mid-Atlantic Insurance Group, where she led stakeholder engagement, offshore initiatives, and underwriting operations; she also held leadership roles at Colony Specialty (Argo Group), including oversight of Marine business functions, and spent over two decades at The Main Street America Group driving improvements in claims, training, and technology to enhance service quality and support growth. 

Explainability Matters: Making AI Decisions Transparent

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