IT Playbook: Insurance AI

AI adoption in insurance is moving quickly from experimentation to enterprise deployment, and IT leaders are uniquely positioned to help scale AI securely and predictably. As new AI initiatives emerge across the business, they can provide the structure and standards that prevent fragmentation, reduce risk, and accelerate responsible adoption.

This IT playbook was created specifically to support insurance IT teams with a clear, practical foundation for deploying AI. It highlights the key considerations that help them streamline implementation, strengthen governance, and stay ahead of what comes next – including agentic systems and the growing reality of shadow AI usage.

Download the playbook to learn how it leaders can support:

• Core governance and security principles for enterprise AI in insurance
• Key considerations for integrating AI into existing systems and workflows
• Explainability and compliance expectations for regulated AI use cases
• Scalable architectural patterns and human oversight models
• Ongoing monitoring, feedback, and third-party risk foundations for long-term success