AI vs. Human: Who Handles What in Insurance?

Insurance is evolving fast – and the smartest insurers know it’s not about humans or AI. It’s about the power of both. In an industry built on trust, nuance, and speed, automation and human expertise play distinct but complementary roles.

This infographic breaks down where AI adds unmatched efficiency – and where human judgment remains irreplaceable. It offers a side-by-side view of responsibilities across underwriting and claims, showing how insurance companies can increase speed, consistency, and scalability without losing the human touch.

Download the infographic to learn:

• What tasks are best handled by AI across underwriting and claims
• Where human experts provide oversight, empathy, and strategic value
• How insurers can design workflows that bring out the best in both