Get those pencils sharpened, tablets charged, and backpacks packed, it’s that time of year again. Back-to-school season brings excitement, but also a fair amount of chaos as everyone adjusts to new routines. For parents and professionals alike, it can feel like a juggling act, especially at work.
Why not bring some order to the workplace chaos by introducing artificial intelligence into your insurance workflows? With the right AI support, your teams can stay focused, hit their targets, and head home on time even during the busiest seasons.
As you help the kids settle into their routines, here are some areas where AI can help you do the same at work.
Just like teachers rely on lesson plans to stay organized, underwriters need efficient tools to keep submissions moving. AI helps streamline intake, analysis, and decision-making so your team can focus on evaluating risk – not shuffling paperwork.
| Use Case | What It Does | Why It Matters |
| Submission intake and triage | Automatically extract, categorize, and route submissions based on risk type and priority |
Reduces intake time and ensures faster quote delivery |
| Loss run analysis |
AI can extract data from loss run documents, summarize claims history, and highlight risk trends
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Speeds up risk evaluation and enables better pricing decisions |
| Pre-fill and validation | Auto-fill missing application data and validate against external sources |
Cuts down manual data entry and improves submission quality |
| Risk scoring and appetite matching | Evaluate risks against underwriting guidelines and carrier appetite | Helps underwriters focus on high-potential submissions first |
When claims pile up, adjusters can feel buried under documentation. AI acts like a reliable teaching assistant – organizing files, flagging issues, and handling routine steps – so your team can dedicate more time to resolving claims quickly and accurately.
| Use Case | What It Does | Why It Matters |
| First Notice of Loss (FNOL) automation | Collect and process FNOL submissions through digital channels and AI chat |
Enables 24/7 intake and improves policyholder experience |
| Claims classification and indexing | Automatically classify and route claims to the correct handling team | Improves speed and accuracy in claim assignment |
| Medical record and bill processing | AI can read, interpret, and summarize complex medical documents |
Accelerates review and supports faster claim resolutions |
| Legal demand identification | Detect legal demands within claim files early in the process | Supports timely and proactive legal handling |
| Claims summarization | Generate concise summaries of lengthy claim files | Saves time for adjusters and improves handoffs |
Parents know the power of a good routine to keep things running smoothly, and the same is true in customer service. AI helps handle repetitive requests, route inquiries, and generate documents – allowing your service teams to stay responsive and focus on building stronger customer relationships.
| Use Case | What It Does | Why It Matters |
| Virtual assistants | Handle routine inquiries like billing, coverage questions, or policy updates |
Reduces call volumes and improves responsiveness |
| Document generation (COIs, endorsements, audits) | Generate and send certificates of insurance, process endorsement requests, and initiate premium audits |
Streamlines servicing and enhances turnaround times |
| Smart email and inbox routing | AI reads and routes inbound emails to the right teams with suggested responses | Prevents delays and reduces email backlogs |
It’s important to note, this isn’t about eliminating roles. It’s about elevating your people. By automating repetitive and manual tasks, your claims, underwriting, and service staff are freed up to focus on the high-value work that truly requires their expertise – decision-making, exception handling, strategic thinking, and building stronger relationships with customers and agents.
This back-to-school season, give your operations the same structure and support you're giving your kids. Implementing AI now can set your team up for success all year long with fewer late nights, smoother handoffs, and more time back in everyone’s day.
Let’s make this your most productive season yet. Ready to sharpen your AI strategy?
Curious how insurers are putting Roots to work? Check out our case studies to see insurance-specific AI in action.